12 Reasons Why Live Chat is Important for Your Website

  Customer Service is an integral part of any business, small business owners mostly manage it themselves while medium and large scale businesses either hire in house or outsource to specialized companies. In today’s fast paced environment and increased use of Social …

Digitech Outsourcing Solutions® Inaugurates its Customer Contact Centre

Digitech Outsourcing Solutions® Inaugurates its Customer Contact Centre Digitech Outsourcing Solutions® has been a hub of top-notch customer care services for the last four years. With our impeccable services in web-based inquires, live chat and email support, we have distinguished our firm …

Don’t Just Listen, “Hear” What Customers Have to Say

Don’t Just Listen, “Hear” What Customers Have to Say

There is a striking difference between listening and hearing to the customers as the latter has more profound impact in building a positive customer feedback. Paying attention to customer expectations and requirements does the actual job to incorporate the “Voice of Customer” …