Digitech Outsourcing Solutions® Inaugurates its Customer Contact Centre
Digitech Outsourcing Solutions® has been a hub of top-notch customer care services for the last four years. With our impeccable services in web-based inquires, live chat and email support, we have distinguished our firm from the competition. And now we are ready to take it to the next level! We are extremely pleased to announce the inauguration of our Customer Contact Centre on 11th of August, 2015.
Should you choose to work with us, we will offer:
1- Round-the-Clock Availability
Our state-of-the-art contact centre will be functional 24/5 for phone support and 24/7 for email and live chat support. We are initiating our call centre setup with 10 seats and we most certainly intend to expand with the passage of time. Our full-service contact centre is capable of receiving and making calls, promptly responding to emails and live chat and providing customer support via social media accounts and text messages.
2- Cost Effective Package
Whether you are a small sized business or just a start-up company, you can take advantage of our finest services starting from “$100 per month”. That’s right! One hundred dollars for 24/7 customer support. This offer is available for lesser workload projects. If you want us to manage higher workload, we can provide dedicated sources along with our 24/7 service.
3- Experienced Staff
Our professionally trained staff is equipped with immaculate communicative and interpersonal skills. On the top of that, our agents excel at speaking and writing flawless English and possess a neutral, non-Indian accent. Furthermore, our representatives have at least 3 years of experience in the customer care arena. They will be supervised by Project Supervisors and Customer Support Managers to ensure maximum productivity.
4- Premium Service with State-of-the-Art Technology
DOS® will be rendering premium phone support through Zendesk, a very effective software to manage call flow. All calls will be recorded to ensure and improve the quality of our service. Our call centre is a sound proof facility with comfortable workstations for our staff. We also have a high-speed dedicated internet connection along with a backup connection to ensure an uninterrupted work flow. To provide excellent customer experience, we are using modernized technology that includes first-class USB headsets with noise cancellation technology. To guarantee an outstanding work speed, we are making use of latest i5 laptops. Moreover, we have an effective power backup system in the form of an APC smart UPS.
So, if you are ever in need of a dedicated customer contact team with 24/7 availability and quality service, feel free to get in touch or call us at +1 (347) 916-9684.