24/7 Customer Support:

Using our over a decade of customer services experience, we are providing exceptional services to our clients. Our Contact Center is capable of handling all communication channels including Phones (inbound/outbound), Emails, Live Chat Support and Social Media

The team has some of the best talent managed by dedicated team lead to ensure quality assurance and compliance to instructions, our staff is experienced and we hand picked them from large setups like Telecommunication companies, call centers etc.

Types of Services we currently offer include:

Phone Support

Our full service Call Center is capable of handling Inbound and Outbound phone calls, we use ViciDial to manage our campaigns. We offer following types of Phone Support Services:

  • Call Answering
  • Virtual Receptionist
  • Order Taking
  • Schedule and Booking Management
  • 1st Level Technical and Billing Support
  • Outbound Follow up calls (no telemarketing or cold calling)
  • Other miscellaneous work that involves phone handling

We have Quiet Work Environment, USB Headsets, Call Recording and High Speed Internet

Live Chat Support

We offer Live Chat Support 24 hours a day, 7 days a week. We can monitor your website round the clock and make sure your customers get world class support. We can help your visitors with:

  • Product / Service related questions
  • Signup and Purchase process
  • Resolving technical issues in using the product or service
  • Answering billing questions

Our Agents can handle 3 simultaneous chats while maintaining Focus and Quality during the Chat!

We offer FREE live chat software included with our service. The software included is called Live Chat Inc, main features included are:

  • Live Monitoring and Dashboard
  • Unlimited Chat History
  • Customizable according to your website theme
  • Automatic Greetings
  • Eye Catcher for increased visitor engagement
  • Pre and Post Chat Surveys
  • Multiple websites monitoring
  • Google Analytics Integration

Learn More about our Live Chat Service

Email Support

With over 3 years of experience, we offer exceptional email based support services. We have handled thousands of customer interactions and pride at managing workload within the defined SLAs. This includes:

  • Answering general and customer service emails
  • Managing support tickets via helpdesk (Zendesk, Kayako, Freshdesk etc)
  • Escalating technical issues to relevant teams
  • Following up via email

Our Work Process

We are very easy to work with and follow a simple yet effective process to onboard our clients. Our CEO and the Customer Service Manager are actively involved in the process

1. Signup for Trial

Signup For Trial to get started, during this step you will provide your requirements for work, what you are looking for and we will provide details of what we will offer

Once we receive your details, we will provide estimated budget for work.

2. Provide Training

To move forward with trial, it is important for us to get ready and understand your business. At this step, we will require you to provide details about your product or service, share documentation and FAQs.

Preferred method for training is via GotoMeeting or simple voice call

3. Live Chat Setup

After training, we will complete operational requirements based on the type of service you are interested in.

  • For Phone Support, we will provide a local number where you can forward calls to and if it requires outbound calls, we will setup our CLI as your business number.
  • For Live Chat, we will provide a Live Chat admin account where you can login and customize Live Chat Settings according to your business need and install Live Chat Code on your website.
  • For Email Support, you will simply need to provide us access to your helpdesk system or Email used for Support

4. Begin Trial

Once everything is setup, we can begin trial which usually lasts 3 full days and during this period, we expect your continuous feedback.

To make this period smooth, we normally setup a Skype Group with our Customer Service Team and a Manager, this allows them to quickly communicate with you or your team during a call or live chat.

5. Subscribe to Service

Once free trial is over, we will wait for your feedback and will look forward to continue providing our service. At this stage, payment terms and pricing will be finalized.

To review our work history, please see our Portfolios

Chat with Us or Submit your details below to get started!